When will my membership card and pack be sent out?

2025 memberships will be sent out in December. Memberships will be sent to the address you used to sign up at point of purchase with. Please email memberships@moanapasifika.co.nz if you need to update your address details.

What is included in my membership?

Full season memberships include a member’s card, members hat, members bag, and lanyard. There are many other benefits to becoming a 2025 Moana Pasifika member that you can find details about on moanapasifika.co.nz/memberships/

Can I choose my seats? 

Full season members can select their seats online when processing their membership. If members wish to sit with a friend or group this will be considered dependent on the seating allocation schedule and seating availability in the area.

How do I join as a 2025 member?

Memberships can be purchased online via Flicket

How can I pay for my Membership?

The following forms of payment are accepted Credit cards: Visa, MasterCard and American Express. Debit cards: Accepted where they are backed by VISA or MasterCard . Please note all charges against credit cards will appear on your statement as a payment to Moana Pasifika Ltd. There will be credit card fees.

Can I purchase a membership as a gift?

Memberships are the perfect present. When purchasing a membership as a gift, please note that an automated email is sent to the address registered to the account. If you do not wish for the recipient to receive communication, please use an alternate email address. The account details can be updated once the membership has been received/gifted.

How will I know if my membership has been processed?

Members who book online will receive an email confirmation (to the email address specified in the application) on receipt.

What age is a child?

For the 2025 season, a child is from 4 years old up to (and including) 16 years old (on 1st January 2025). Children 3 years old and under are free when sitting on an adult’s knee. Please note that no seat is allocated for free children.

Are there student memberships available?

Yes, with a valid Student ID.

Can children attend games at North Harbour Stadium without an adult?

Any child membership purchased must have an accompanied adult membership purchased. If these are not purchased in the same transaction, then the name of the adult who will accompany and take responsibility for the child attending games at North Harbour Stadium must be provided to the memberships team via email on  memberships@moanapasifika.co.nz

Can someone else use my membership?

Yes. If a member is unable to attend a match, the membership card may be given to a friend/relative for use. Please be aware that entry to the stadium will be subject to the category of the membership (i.e. an adult will not be admitted with a child membership pass). However please note as per the Terms & Conditions of membership that the member is ultimately responsible for their card at all times and must ensure that anyone using their card is aware of their responsibilities/limitations of use.

How do I replace my membership card/ticket if it is lost or stolen? 

Contact the Moana Pasifika memberships team on memberships@moanapasifika.co.nz to arrange a replacement at least 72 hours prior to kick-off of the next home game. At the discretion of the memberships team, you may be reissued a season pass, given paper tickets temporarily or an EZY-ticket/paper ticket for the remainder of the season. The original card/ticket will be cancelled and a new one might be issued. A fee of $30.00 applies for the replacement of each lost/stolen card/ticket.

My membership passes were sent to an incorrect address. What do I do?

Packs are sent to the address on file at the time the membership was purchased. When you purchase your 2025 membership, this is the best time to double check that all your details are up to date. If your memberships have been dispatched to an incorrect address, that was not updated at the point of purchase, replacement orders may be organised for an additional fee of $30 prior to the 2025 season starting. You will need to contact the memberships team in writing via memberships@moanapasifika.co.nz  with the updated/correct address for the replacement packs to be dispatched to. In some circumstances, Moana Pasifika may request that you collect your membership packs from the office or on game day.

What can I bring into North Harbour Stadium?

A small bag that can fit under your seat *

Sealed clear plastic bottle of water up to 750ml (lid may be removed on entry)*

Empty reusable drinks bottles up to 750ml – liquid will be removed on entry**

Small quantities of home prepared food such as sandwiches, baking or fruit

Banners, flags and posters at the discretion of Stadium Management *

Picnic blankets and mats

* Permitted size may differ. Please check the event page for permitted sizing specific to the event you are attending.

** Failure to comply with requests to empty bottles will result in the item not being permitted into venue.

For more information on entry conditions please visit  Conditions of Entry (aucklandstadiums.co.nz)

How do I get to North Harbour Stadium?

North Harbour Stadium (formerly QBE Stadium) is located in Albany on Auckland’s North Shore. North Harbour Stadium is a 10–15-minute walk from Albany station. Head over to Auckland Transport’s website to see the best way to get here using public transport Travel to North Harbour Stadium (at.govt.nz)

If coming to the stadium via private car, click here for directions  North Harbour Stadium – Google Maps

Where is the mobility parking spaces? 

Onsite parking is available for patrons who who hold a valid mobility permit. Mobility parking is accessed via the Stadium Drive entry. Please present your permit to traffic control staff for access.

Please note that exit can be delayed from the carpark at the conclusion of the event to allow for safe pedestrian movement.

Mobility parking is limited therefore is strictly reserved for patrons who hold a mobility permit.